Shop Policies

All customer service inquiries can be directed to hello@alexandragrecco.com

  • Please note that all sales are final. No exchanges or returns are permitted.

    All items ship from NYC. Customers are responsible for covering the cost of any international duties or taxes. We will not accept returns on any items that have been returned by customs due to unpaid taxes, etc.

  • All orders within the domestic US will be shipped on business days (Monday through Friday, excluding holidays). All orders have a processing time of 3-7 business days - This does not include production time.

  • International orders are shipped via Fedex and on average take 4-10 business days.  We also offer an Express International option, which takes 3-5 business days.  All duties and taxes are the responsibility of the customer and not Alexandra Grecco. All international packages are subject to customs and we have no control over the length of time customs may keep your package. Please ensure that you list a secure shipping address. We are not responsible for lost, stolen or damaged packages once they have left our warehouse. If your item is lost or damaged during shipping, please contact USPS directly.

  • We do not currently charge sales tax for items being delivered to any U.S. state with the exception of New York where customers are subject to their respective sales tax.